[vc_row css=”.vc_custom_1559406481943{margin-top: 20px !important;}”][vc_column][kapee_heading title_tag=”h4″ title_align=”left” title_separator=”underline” title=”Order”][kapee_accordion icon=”plus” active_tab=”1″ toggle=””][vc_tta_section title=”How to place an order?” tab_id=”1559404497869-d7ba4538-2dc6″][vc_column_text]Our primary objective while developing the website is to make checkout process smoother. To place an order, follow these steps:
– Add a product to your cart or click on Buy Now button
– At the time of checkout, apply discount code if you have any to avail the discount
– Add your shipping information
– Make sure the phone number you add should be reachable so that the delivery team can reach you easily
– Use your preferred mode of payment from available options and confirm the order
In case you face any difficulties while checking out, please reach us at +91-8285291069 or sales@avanyafashion.com to quickly assist you.
Thank You For Shopping With Us![/vc_column_text][/vc_tta_section][vc_tta_section title=”What is ‘My account’?” tab_id=”1559404497914-9576fa4d-7368″][vc_column_text]Under ‘My Account’, you can update your profile, view past orders, check and download your transactions, manage your personal information and track current orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What to track order work?” tab_id=”1559404497963-4b60b8d6-191a”][vc_column_text]We have made it very simple to track an order. Simply visit: https://www.avanyafashion.com/order-tracking/ and add your tracking number you received in your email inbox. In case you still unable to get a tracking status, please reach us at +91-8285291069 or write us at sales@avanyafashion.com with your tracking number.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I received open package with the product seal open broken. What should I do?” tab_id=”1559404498021-f8d3ddfb-ad84″][vc_column_text]In such case, record a video while accepting the package. Request for the item to be replaced or returned by visiting ‘My Orders’.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I accept the package after checking the items in it?” tab_id=”1610453048493-67044a82-e2e3″][vc_column_text]You need to first accept the delivery to see your items. Once you accept the package, you can reach us anytime shall you have any concerns.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I know if my order has been placed and confirmed?” tab_id=”1559404498072-da555528-e89b”][vc_column_text]Once the order is successfully gone through, you’ll receive an email and an SMS. You’ll also receive a tracking number to track your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I didn’t receive the invoice for my order?” tab_id=”1610453115187-8e9b7a6d-864c”][vc_column_text]Although a hard copy of the invoice is sent with each order. If you didn’t receive it, you can request a soft copy by reaching us or you can also download it visiting ‘My Account’.[/vc_column_text][/vc_tta_section][vc_tta_section title=”It’s been 12 hours placing the order but I am still unable to track my order?” tab_id=”1610453170173-e0a20f8f-e569″][vc_column_text]Sometimes it takes around 24 working hours to activate the tracking ID, so please check it after 24 hours of placing your order. If in case you still unable to track the shipment, reach us at +91-8285291069 or write us at sales@avanyafashion.com.[/vc_column_text][/vc_tta_section][/kapee_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1559406619685{margin-top: 20px !important;}”][vc_column][kapee_heading title_tag=”h4″ title_align=”left” title_separator=”underline” title=”Cancellations & Returns”][kapee_accordion icon=”plus” active_tab=”1″ toggle=””][vc_tta_section title=”The item I received is defective. How can I return my order?” tab_id=”1559403906970-14e85d08-1f99″][vc_column_text]Follow below steps:
– Under ‘My Orders’, select your item to be returned. Return request will be accepted only if requested within 7 days from the date of delivery.
– If your order payment was Bank Deposit or Cash On Delivery, you will have to enter your bank details to receive the refund.
– Post pick up, the refund request will be actioned.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the conditions to return my order?” tab_id=”1559403960398-d2d17bcd-b0a4″][vc_column_text]If you plan to return an item, make sure it follows below checkpoints:
a) Products that are eligible to return shall be returned within 7 days of delivery and must fulfil the conditions below:
– Item you received is in damaged condition or defective
– Item was different than displayed that on the website
b) All items must be returned in their original condition with original accessories and in the original packaging as delivered.
c) The cost of return will not be covered by Avanya Fashion. We’ll cover the cost only in case if the products received in damaged condition or wrong products received. Avanya Fashion would only cover the return costs upto INR 100.
d) Any item under ‘Sale’ cannot be returned.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I cancel my order?” tab_id=”1559404232054-0dd1fbd1-b2f4″][vc_column_text]The order can be cancelled if not packed and shipped. To cancel the order, please call us at +91-8285291069 or write us at sales@avanyafashion.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much time it takes to receive refund?” tab_id=”1559404261516-bbb1141c-9ec8″][vc_column_text]Refund is processed as soon as the item is delivered back to us and passes the quality check. We should also receive all your details where the refund is to be processed. All refunds are processed within 7 to 10 working days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I want to change my shipping address after placing my order?” tab_id=”1559404301447-d728332f-86b5″][vc_column_text]You need to cancel the order in such cases and place a new order with the updated shipping address.[/vc_column_text][/vc_tta_section][/kapee_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1559406635064{margin-top: 20px !important;}”][vc_column][kapee_heading title_tag=”h4″ title_align=”left” title_separator=”underline” title=”Shipping, Delivery & Payment Information”][kapee_accordion icon=”plus” active_tab=”1″ toggle=””][vc_tta_section title=”What are different mode of payments?” tab_id=”1559405869276-905c01f7-3704″][vc_column_text]We accept debit card, credit card, UPI, and cash on delivery payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your delivery charges?” tab_id=”1559405869357-fa7e1333-b4bb”][vc_column_text]All orders over INR 799 are delivered free of cost. On orders less than INR 799, customers need to pay additional INR 50 as a shipping fee.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the estimated delivery time?” tab_id=”1559405869436-016a6d7c-b0ff”][vc_column_text]The estimated delivery time is 7 to 10 working days. The delivery might be delayed in case of bad weather conditions and other natural circumstances.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who are your delivery partners?” tab_id=”1559405869499-cd8ae077-063b”][vc_column_text]We are currently partnered with Shiprocket which covers almost all the pin codes. Pin codes not covered by Shiprocket are shipped via Speed Post.[/vc_column_text][/vc_tta_section][/kapee_accordion][/vc_column][/vc_row]
